Frequently Asked Questions
How quickly can you respond to a plumbing emergency?
We offer flexible scheduling with same-day availability for most service areas in the San Francisco Bay Area. For emergencies like burst pipes or slab leaks, contact us immediately at 415-441-2255 and we will prioritize your call.
Do you provide free estimates?
Yes. We provide upfront pricing before any work begins — no hidden fees, no surprise charges. Contact us to schedule a free estimate for your plumbing, heating, or cooling project.
What areas do you serve?
We serve homeowners across the San Francisco Bay Area including San Francisco, South San Francisco, Daly City, Pacifica, San Bruno, Millbrae, Hillsborough, Burlingame, San Mateo, Oakland, Emeryville, Berkeley, and Alameda.
What is the Total Care Club?
The Total Care Club is our membership program that provides priority scheduling, discounts on repairs, and regular maintenance check-ups for your plumbing and HVAC systems. Members receive annual system inspections to catch small issues before they become expensive problems.
Do you install tankless water heaters?
Yes. Our technicians handle complete tankless water heater installation including any necessary gas line or venting modifications. We help you choose the right unit based on your household size and hot water usage patterns.
Are your technicians licensed and insured?
Absolutely. All Magic Plumbing technicians are fully licensed, insured, and continuously trained on the latest techniques, products, and safety standards. We are BBB accredited with 100+ verified Google reviews.
Do you offer financing?
Yes. We offer financing options for larger projects like whole-home repiping, HVAC system replacement, and major plumbing renovations. Ask about available plans during your free estimate.
What is trenchless sewer repair?
Trenchless sewer repair is a modern technique that allows us to repair or replace underground sewer lines without digging up your yard or driveway. We use specialized equipment to create a new pipe inside the existing one, saving you time, mess, and landscaping costs.